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SHIPMENTS

Shipments in Italy and abroad are carried out by ABC Food Service Srl by national courier. As required by the laws governing trade, all shipments are accompanied by an official invoice declaring the value of the individual items in Euros. For items on sale, the invoice shows the discounted amounts. ABC Food Service reserves the right to request new customers to ship the goods to the billing address of the same.

Orders are shipped by ABC Food Service Srl, from Monday to Friday from 8:00 to 18:00. Orders placed during the weekend will be handled starting from the following Monday morning.We would like to remind our new customers that ABC Food Service can ask Paypal to verify the transaction, even by contacting the counterparty bank, before the actual debit on the card takes place. credit of the customer.

This verification could cause some delay in the shipment of your first order. Orders for items already available are shipped on the first working day following the one in which the order was placed, subject to confirmation of the availability of the goods and bank verification for our new customers. The credit card will be charged on the day of the order. During the period of sales or promotions, shipments may take longer. In all cases ABC Food Service Srl reserves the right to postpone the shipment if events with force majeure occur.

All customers who place an order establish a commercial relationship with ABC Food Service Srl and therefore undertake to accept delivery of their package. If for any reason the customer refuses to deliver the shipment or requests the return to the sender, any shipping costs, charged to ABC Food Service Srl, will be deducted from any refund due to the Customer. ABC Food Service Srl shipments are insured free of charge against theft and accidental damage. Once the shipment reaches its destination, the insurance loses its validity.

RETURN INSTRUCTIONS

If for any reason the customer is not satisfied with their purchase, unopened items can be returned for refund within 14 days from the date of shipment. To request a return authorization, the Customer must send a request to info@abcfoodservice.net within 10 days of receiving the order. The e-mail must specify the codes of the items to be returned and the desired compensation: change in size or number, Store Credit, or refund. Once the return request has been received, ABC Food Service will send the Customer a written confirmation, containing the Return Authorization Number (R.A.N.). The return must be made with the courier indicated in the email sent by ABC Food Service. The Return Authorization Number must be written on the waybill, which must be completed as indicated in the authorization email received from the ABC Food Service Returns department. (The Courier will bring a waybill when collecting the package).

The return shipment will be FREE.

The customer can choose the following compensation:

The return shipment will be FREE.

The customer can choose the following compensation:

Reimbursament

Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed. For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used. For orders paid with Paypal or by bank transfer, the amount will be returned to the original account. The return of the items must be received at the ABC Food Service headquarters, Via S.S. 155 for Fiuggi 132 - 03100 Frosinone (FR) - Italy, within 10 days of having received written authorization to the Customer from the Returns department.

RETURN FOR DEFECTIVE GOODS

To request a return authorization, the Customer must send a request to info@abcfoodservice.net. The codes of the items that you intend to return the defect must be specified in the e-mail and attach a photo of the defective item in the email. Once the return request for a defective item has been received, ABC Food Service will display the photos attached in the email if ABC Food Service recognizes the defect as a manufacturing defect will send the Customer a written confirmation, containing the Return Authorization Number (R.A.N.). The return must be made with the courier indicated in the e-mail sent by ABC Food Service. The Return Authorization Number must be written on the waybill, which must be completed as indicated in the authorization email received from the ABC Food Service Returns department. (The Courier will bring a waybill when collecting the package).

The return shipment will be FREE.

The customer can choose the following compensation:

Reimbursament

Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed. For orders paid by credit card, the refunded amount will be available to customers in about 10 days, and will still be visible on the next card statement. The timing may vary slightly depending on the banking system of the credit card used. For orders paid with Paypal or by bank transfer, the amount will be returned to the original account. The return of the items must be received at the ABC Food Service headquarters, Via S.S. 155 for Fiuggi 132 - 03100 Frosinone (FR) - Italy, within 10 days of having received written authorization to the Customer from the Returns department.