Below you can find some answers to your doubts. If you do not find the desired answer, you can contact us by clicking the button below.

CONTACT US Is it possible to buy a product not present in the shop?

Unfortunately it is not possible to purchase products not present in our online catalog, however you can contact us and we will try to find a solution to your request.

Is it possible to cancel an order?

It is possible to cancel an order only before shipment. If the product has been shipped you can make a return once the product has been delivered.

Which tax document will I receive?

At the moment, the tax management of orders is managed in the accounts through payments for individuals and with electronic invoicing for companies.

How much is shipping?

Shipping has a basic cost of € 7.90 but is variable based on the weight and number of products purchased.

What should i do if i receive an expiring product?

In some products there is a preferable expiration date which means that the product can be consumed even a few days after the expiry date. If you receive a product with an expiration that is too close, contact our assistance immediately. Nb there are some types of products that have a short shelf life.

What should i do if i receive an expired product?

If you receive an expired product, contact our assistance immediately who will promptly send a new product.

I have received the product but it is not what I ordered, what should I do?

If you have received a different product than the one ordered, the product will be replaced with the correct one at our expense.

The ordered product is not to my liking, can I return it?

It is possible to return one or more products. The product must not be opened or used and must be returned in its original packaging. Once we have received the product at our headquarters, it will be checked and a refund will be issued. The shipping costs for the rest of the product will be charged to the customer as required by law.

Is it possible to collect the product directly from your office?

At the moment it is not possible to collect one or more products at our office.

I forgot to add a product during the order, can you change it?

Contact our support to have the product added to your order, this operation is only possible if the order has not yet been paid. If you have already paid, place a new order and contact support to save on shipping costs.

Can I pay on delivery directly to the courier?

Yes, it is possible to pay directly to the courier during the delivery of your package. Only cash payments are accepted up to the limit allowed by law.

Is the data I enter on your site safe?

Yes, we use the best technology to store your data. Furthermore, your data will never be disclosed to third parties.

What happens if I am not at home at the time of delivery?

If you are not at home, the courier will arrange for a new delivery the next working day. We always recommend that you monitor the shipment using the shipping code that we enclose with your order so that you can arrange a new delivery with the courier.

I can't place an order, who should I contact?

If you have problems completing an order you can contact our assistance department at the numbers you find on our ecommerce.

Is it possible to track my shipment?

Yes, of course, when your order is shipped, a shipping code will be associated to track the shipment in real time.