Frequently Asked Questions (FAQ)

GENERAL INFORMATION

What is ABC Food Service?

ABC Food Service is an Italian company specialized in food distribution for commercial activities such as restaurants, pizzerias and bars. It offers over 10,000 products, including a wide selection of food, frozen foods, drinks, kitchen equipment and cleaning items, ensuring efficient logistics solutions and home deliveries. The wholesale warehouse is 3,000 square meters and also serves private customers as well as professionals in the Ho.Re.Ca. sector.

What are ABC Food Service's sales channels?

Our customers can purchase through:
E-commerce: https://www.abcfoodservice.it/en/
Physical store: Via SS155 , Via per Fiuggi, 132, 03100 Frosinone (FR)

Who can buy from ABC Food Service?

Private customers: can purchase freely on the site without needing a VAT number.
Professionals with VAT number: can register and purchase both online and at the physical store.

REGISTRATION AND ACCOUNT

How can I register on the site?

To register, click on the profile icon at the top right of the site and enter your details. After registering, you will be able to view prices, purchase products and track your orders.

Can I purchase without a VAT number?

Yes, private customers can register and purchase directly on the site without the need for a VAT number.

Can professionals purchase with a VAT number?

Of course! Professionals can register with VAT number and purchase both online and in the physical store.

PAYMENTS AND BILLING

What payment methods do you accept?

We accept credit cards, PayPal, cash on delivery and bank transfer for online purchases. In store, you can also pay in cash. All online transactions are safe and secure.

Can I request an invoice for my purchase?

Yes, you can request an invoice for each purchase. During online payment, enter your billing information and you will receive the invoice by email.

ORDERS AND SHIPMENTS

How does home delivery work?

We offer shipping throughout Italy and abroad. Shipping costs depend on the weight and destination of the order and are calculated at checkout. You will receive an email with the tracking code to monitor the shipment.

What are the delivery times?

Deliveries in Italy usually take place within 24/48 hours for most locations. International delivery times vary based on destination.

Can I collect the products on site?

Yes, you can select the "Collect in Store" option during online checkout and collect your products directly from our warehouse.

Can I cancel my order?

If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will do our best to accommodate your request.

ASSISTANCE AND RETURNS

What should I do if my order arrives damaged?

If you receive a damaged or defective product, please contact our customer service immediately for assistance.

Do you have return policies?

Yes, we accept returns within 14 days of purchase. The product must be intact and in the same condition in which it was received. Visit our returns section for more details.

How can I contact customer service?

You can contact us by email at info@abcfoodservice.it or ordini@abcfoodservice.it or by phone at 0039 3420780743. We are available for any questions or problems.

PROMOTIONS

Do you offer discounts or promotions?

Yes, ABC Food Service regularly offers promotions and discounts, both online and in-store. Sign up for our newsletter to stay up to date on special offers.

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